Services Available
TRAFFIC ANALYSIS : What specific traffic is clogging your network? Is it the Exchange Server? Is someone streaming YouTube videos or music from iTunes? Our Managed Service program provides this level of granularity to ensure your network is functioning properly
WEBSITE SURFING ANALYSIS : Does your Management team know the websites your employees are surfing? How productive are they? We can report on these types of activities that will allow you to better manage your staff’s productivity
MONITORING DASHBOARD : Monitor availability, CPU load, memory, disk space utilization, network interface traffic, network latency, and packet loss. Perform advanced monitoring of running services, process availability, and performance counters for MS Exchange, SQL, and Active Directory
GO LIVE MONITORING : The challenge with most break-fix services today is they have no view of what is truly going on within your network. Our "Go-Live" feature provides real-time monitoring and data collection that dramatically reduces the troubleshooting process
How Managed Services model works:
Managed services let you outsource specific IT operations to a service provider. The managed service provider is responsible for monitoring, managing and most often problem resolution for selected IT systems and functions on your behalf. The providers offer services for desktops, laptops, servers, storage systems, networks and applications. The additional benefits customer gets are email/text alerts, data security, patch management, data backup and recovery. Offloading routine infrastructure management to experienced managed services professional lets you concentrate on running your business, with fewer interruptions.
Just like larger companies, small businesses need technology to operate efficiently and to compete effectively. If you fall behind in keeping up with things such as backups, patches and security, the odds are that you'll face an IT outage or another problem down the road that will negatively impact your business. For instance, if your e-mail server, customer relationship management system, financial application or network goes down unexpectedly, you face substantial productivity and revenue losses as a result.
Managed Service Providers act as an IT department for your concern. They support you for routine IT infrastructure monitoring around the clock, sending alerts where something goes wrong or even dispatching their own tech if it needs onsite support. The organizations can rely on the service provider for ongoing IT support while their own IT staff focus on higher-value projects. By proactively monitoring and maintaining client's systems, an MSP can help avoid many technology problems in the first place. Should an issue occur, an experienced MSP can troubleshoot and resolve it more efficiently.
Typically an initial assessment is made to determine the current IT infrastructure and management requirements to help customer decide what services and service levels they need. With Managed Services Client can decide what part of IT services they want to outsource. So instead of putting full control in the hands of an outside IT company or a MSP it's the client who decides what they want to handle them. In addition, the MSP monthly/ yearly subscription model gives more expense predictability than a consultant-type time and billing model. The pricing structure for Managed services is usually subscription based. Depending on the services pricing is usually based on the infrastructure of the customer, with different packages priced at different levels.
Benefits of Managed IT Services:
Manage with your services with us and see the benefits.
• Complete Peace of mind
• Smooth and Seamless IT Services
• No additional staff to hire for IT services
• 24X7 dedicated support as and when needed
• Support all Operating Systems such as MAC, Windows, Linux etc
• Automated and Scheduled data back-ups
• Most of IT issues resolved quickly via remote support
• Access to complete IT support such as Phone support, remote access support and onsite support for fastest resolution
• Ongoing Server examines and automatic repairs for faults
Managed IT Services and Network Support
• Computer Backup Planning and Implementation
• Application Installations
• Server network installations
• Computer Deployments and Migrations
• Data Backup Solutions
• IT audit
• Office relocation
• Document Management
• Security
• Reliable Backup Solutions
• Computer Services & Security
• Network Services
• Network Support
• Network Planning & Design
• Firewall Configuration and Installation (Firewall/VPN/Spam/Content filtering solutions)
• Operating System Upgrades
• VMWare and other Virtualizations
• Virtual Private Networks (VPN)
• Wireless configuration
• Wireless Networking
IT Network Support
We offers efficient solutions to help you optimize the existing and future network infrastructure and optimize it for optimal performance. We provide support for comprehensive network consulting, implementation and management services in Toronto and GTA. Our qualified network engineers have extensive expertise in implementing all sizes of networks.
Hardware Maintenance Contracts
• Guaranteed Response
• 24X7 support Contracts
• 5x9xNBD Support Contracts
• Dell Hardware Maintenance contract
• Out of Warranty Hardware Maintenance Contract
Printer Maintenance Contracts
• Support for Laser , MFP, Bubble jet & Dot matrix printers
• Support for printers from multiple vendors including HP, Xerox, Okidata, Zebra, Canon etc.
• Guaranteed Response
Onsite and Depot Repairs (Desktops, Notebooks, Printers, Monitor)
• Warranty Support
• Same day repairs/Next business day repair
Onsite Tech Support
• On a Time and material Basis
• Four hour guaranteed response
• Special rates for contract customers
IT Business Solutions
• Onsite Consultation and Analysis
• Professional Proposal and Solutions
• Seamless and Interruption free services
